Returns and exchanges can be made within 7 days of receipt of goods in store at any of our branches indicated below:
• Starlite C15 (Shop No. C15) Asiatic Bazaar Marabastad
• Starlite B25 (Shop No. B25) Asiatic Bazaar Marabastad
• Starlite Central City (Shop No. 68) Mabopane
• Starlite Soshanguve (Shop No. 4) Sosh Plaza
Please provide the proof of purchase when doing this transaction in store.
Alternatively, to return your product online, please contact [email protected] and we will arrange collection. The shipping cost for return collection (refunds) will be deducted from your refund. The refund will only be processed once the goods have been reviewed and are in order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days. Please note – courier fees will be deducted from your refunded amount whether paid for at checkout or whether free shipping was selected, as courier costs need to be covered for the recollection of items. If you have not received your refund after 10 business days, please contact your bank, as there is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at [email protected].
We will replace items if they are defective, damaged, or the incorrect size. If you need to exchange it for the same item, send us an email at [email protected] and we will arrange collection for your item. You will, however, incur further shipping costs for recollection and reshipment. To complete your return, we require a receipt or proof of purchase
To be eligible for a return, your item must be unused with all tags attached and in the original packaging and condition that you received it. Items with torn stitches, marks, or visible wear will not be eligible for exchange or refund. Sale items cannot be refunded or exchanged. Underwear cannot be refunded or exchanged.
Our policy lasts 7 days. If 7 days have gone by since you have received your items, unfortunately, we cannot offer you a refund or exchange.
